30-Day In-Home Audition Policy

Every Tortuga Audio product comes with a nominal 30-day window to audition it at home. If you’re not satisfied, return it within 30 days of delivery for a full refund of the purchase price (excluding shipping where shipping was a separate charge) — no questions asked. There’s no restocking fee on finished products; DIY products carry a 20% restocking fee.

How it works

The 30-day clock starts on the delivery date (day 1), as shown by the shipping carrier’s tracking info, and runs until 5 PM EST on day 30, after which all sales are final.

You don’t need a specific reason to return a product — not being satisfied is reason enough.

  1. Before 5 PM EST on day 30, contact us by email or phone to get a Return Authorization Number (RAN).

  2. Ship the returned product back to us within 15 calendar days of receiving your RAN — in practice, up to a 45-day window overall.

  3. We paid to ship it to you; you pay to ship it back, via a trackable carrier (UPS, FedEx, DHL, or USPS Priority Express).

  4. The product must come back in its original packaging with all parts and documents included, in as-new condition — you’re responsible for the risk of damage or loss while it’s in your possession, including during return shipping.

  5. International (non-US) buyers' refunds exclude the cost of international shipping.

Once we receive the package and confirm the above, we issue a full refund within 3 business days.

Exclusions

  • DIY components that have been soldered or damaged/marred by use are excluded from this policy.

  • DIY kits that are partially or fully completed are excluded from this policy.

  • OEM use — absent a written, mutually executed OEM supply agreement, any Tortuga Audio component purchased, used, or resold by a buyer (or buyer affiliate) for the production or commercial sale of a non-Tortuga-Audio product is not covered by this policy or the warranty policy.

Feedback

If you’re not satisfied, we’re not satisfied. We welcome feedback via email or our public forum.